As schools continue to invest heavily in technology to enhance learning and streamline administrative processes, technical issues are bound to arise. IT service/support management and help desk tools play a crucial role in managing these challenges, ensuring smooth operations with minimal disruptions. By enabling schools to track and resolve technical problems, handle service requests, and provide users with the ability to request necessary resources, these tools can help maintain efficiency. Additionally, they improve communication between staff and IT teams, leading to faster response times and higher service quality.
Below is a list of 10 IT service/support management and help desk tools that can support schools in this important function.
List of IT Service and Support Management Tools with Help Desk Ticketing Features
- Destiny Help Desk by Follett: https://follettsoftware.com/technology-suite/destiny-help-desk/
- FMX: https://www.gofmx.com/it-management-software/
- Frontline Help Desk: https://www.frontlineeducation.com/school-inventory-management-software/help-desk-software-for-schools/
- Incident IQ Ticketing: https://www.incidentiq.com/school-help-desk-software
- ServiceDesk Plus by ManageEngine: https://www.manageengine.com/products/service-desk/
- Freshdesk by Freshworks: https://www.freshworks.com/freshdesk/
- Mojo Helpdesk: https://www.mojohelpdesk.com/
- Sherpadesk: https://www.sherpadesk.com/it-helpdesk-software-for-education
- Team Dynamix ITSM: https://www.teamdynamix.com/products/itsm/incidents-and-problems/
- Zendesk: https://www.zendesk.com/
*Is there a school IT service management solution with ticketing features that you love but didn’t see on our list? Share your suggestion with us here.
In Conclusion
IT service/support management and help desk tools are crucial for ensuring that technology-related issues are resolved quickly and effectively. By offering features like ticket management, real-time updates, and knowledge bases, these tools help minimize downtime and keep your school’s technology running smoothly. When evaluating these tools, consider ease of use, ticket resolution features, and integration with your school’s existing systems.
Best of luck as you choose the IT service/support management tool that will best meet your school’s technology needs.
Disclaimer: This list is for informational purposes only and does not imply endorsement of any specific software. We encourage you to conduct independent research to find the best IT service/support management solution for your school.
